Privacy Policy

At Verdant Clean, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services.

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable data protection laws.

Last Updated: December 2024

Information We Collect

Information You Provide to Us

When you contact us through our website or request our services, you may provide:

Your name and contact information (email address, phone number if provided)
Service inquiry details and preferences
Any other information you choose to share in your messages to us

Information Collected Automatically

When you visit our website, we may automatically collect:

Device information (browser type, operating system, device identifiers)
Usage data (pages visited, time spent on pages, navigation patterns)
IP address and general location information
Referring website addresses

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These may include:

Essential cookies for website functionality
Analytics cookies to understand website usage
Marketing cookies for personalized advertising (with your consent)

For more details, please see our Cookie Policy.

Legal Basis for Processing

We process your personal data based on:

Consent: When you voluntarily provide information or accept cookies
Legitimate Interest: To improve our services and website functionality
Contractual Necessity: To provide the services you request

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To respond to your inquiries, provide requested information about our services, and schedule cleaning appointments.

Communication: To send you information about our services, respond to your questions, and provide customer support.

Website Improvement: To analyze how visitors use our website, identify areas for improvement, and enhance user experience.

Marketing Communications: To send you promotional materials about our services, subject to your preferences and applicable laws. You can opt out at any time.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Security and Fraud Prevention: To protect our website, services, and users from fraudulent or malicious activity.

Information Sharing and Disclosure

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are bound by confidentiality agreements and are only permitted to use your information for specified purposes.

Analytics and Advertising Partners

With your consent, we may share information with analytics and advertising partners to help us understand website usage and deliver relevant advertisements. These partners have their own privacy policies governing their use of information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or subpoena.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.

We Do Not Sell Your Data

Verdant Clean does not sell, rent, or trade your personal information to third parties for their marketing purposes.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our website.
Access Controls: Personal information is accessible only to authorized personnel who need it to perform their job functions.
Regular Monitoring: We regularly monitor our systems for potential vulnerabilities and security threats.
Data Minimization: We collect only the information necessary to provide our services and fulfill the purposes outlined in this policy.
Secure Storage: Your data is stored on secure servers with appropriate safeguards.

While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Contact form submissions are retained for up to 24 months to respond to inquiries and maintain service records
Analytics data is typically retained for up to 26 months
Cookie data is retained according to the durations specified in our Cookie Policy
When data is no longer needed, we securely delete or anonymize it

Your Privacy Rights

Right to Access

You have the right to request access to the personal information we hold about you and receive a copy of that information.

Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Right to Erasure

You have the right to request that we delete your personal information, subject to certain legal exceptions and retention requirements.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format and have it transferred to another service provider where technically feasible.

Right to Object

You have the right to object to our processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.

Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us through our website. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact form. We will process your request promptly.

You may continue to browse our website and learn about our services without providing any personal information.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will take steps to delete such information from our systems.

Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes to this policy, we will provide notice through our website or other appropriate means.

Questions or Concerns?

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us.